How to Documentation as Vendor Doc wedocs.co

Running a multivendor marketplace means every new seller arrives with the same questions about store setup, products, commission, and payouts. Answering them one by one turns the founder into a bottleneck and stops the marketplace from scaling.

The fix is vendor documentation, a knowledge base written for sellers rather than shoppers. Around 84% of people try to solve problems themselves before contacting support, and self-service can deflect 40 to 60% of incoming queries.

This guide covers what a Dokan marketplace is, why customer-facing docs fail vendors, and the seven guides worth writing first, starting with commission and payouts since vendors ask about those most.

It also shows how the weDocs and Dokan integration publishes documentation directly inside the vendor dashboard in three steps, keeping vendor guides separate from customer help content. The free version supports one vendor doc, while weDocs Pro removes the limit.